• Home
  • FAQ - Center for Professional & Executive Development

Billing / Payment

Expand All

Register online or by phone. To register online, go to the course finder, click the program name, select the date you would like to attend, and follow the instructions. To register by phone call 800-292-8964.

Payment is required at the point of registration

by credit card (Visa, MasterCard, American Express, or Discover). Payment may be made online from the program page or through Customer Service. Please contact us for information about payment or wire transfers at [email protected].

For in-person sessions, the program fee includes tuition and all session materials; daily breakfast; lunch; break food; non-alcoholic beverages; and dinner the evening before the program and on all subsequent days, except the last day. Please contact your program coordinator about special dietary needs. Parking and lodging fees are not included.

For online sessions, the program fee includes tuition and all session materials, access to the program website (Canvas), access to the Live Learning Sessions, and continued access to the program materials after completion of the program for six months.

Our programs are non-credit and, therefore, not eligible for financial aid.

Discounts do not apply for coaching and consulting services or custom programs.

The WI GI Bill is for use with for-credit programs. Because our programs are non-credit, the WI GI Bill cannot be used for our programming.

All registration changes will incur a $50 administrative service fee.

Substitutes (give your seat to another person):

  • We must receive substitution request via email at [email protected].
  • Substitutions are allowed at any time before the start of the session at no additional cost, except where assessments have already been taken. In that case, assessment fees will be charged.

Transfer (switch registration from current session to future session) or Cancellation:

  • We must receive the transfer request via email at [email protected].
  • The request must be made two weeks or more before the first day of the session: $50 administrative service fee only
  • If the request is made less than two weeks before the session: You will be charged a change fee of 10% of the full program fee (discounted program registrations will be assessed fees based on the standard program cost) plus the $50 administrative fee
  • Each registration is allowed a maximum of two transfers

Why do we assess fees?

Our programs include materials and meals. When you request a registration change within the two-week window, these costs have already been incurred by our organization. Therefore, fees are assessed to cover these costs.

To request a registration change, please contact our Customer Service Team at [email protected]

Program Information

Expand All

Please read your program registration welcome email for details. You should receive this email approximately two weeks prior to the beginning of your session. Some programs require pre-work, such as articles to read or videos to watch before the program starts. If pre-work is required, it will be mentioned in the welcome email.

Please refer to specific program webpage for start and end times. For other program questions, please email your program coordinator, or contact our Customer Service Team at 800-292-8964 or [email protected]

For in-person programs, some sessions may require 30-60 minutes of program work. In other situations, there may be group assignments or optional sessions. Details can be found in your welcome email.

Most online programs will require approximately one hour of pre- and post-work for each module.

Although our programs are not eligible for credit in undergraduate or graduate degrees, participants receive Continuing Education Units (CEUs). Recognition of participation is given at the end of each program. In addition, participants can earn Professional Development Certificates demonstrating attendance in a series of programs designed to provide a body of knowledge.

It is recommended that you bring a laptop or tablet to your session. Free Wi-Fi is available at the Fluno Center.

We recommend that individuals complete all programs in a certificate within seven years. On average, most people complete a certificate in three years.

Yes, we offer a number of programs both online and in-person. More information on which programs are available online is available on our website here.

Yes, both our online and in-person programs count toward the certificate requirements.

Online Programs

Expand All

Online programs primarily use Zoom for Live Learning Sessions and Canvas as a Learning Management System. If there is an exception to this, it will be communicated to you through email.

Zoom System Requirement: Link

Canvas System Requirement: Link

The Live Learning Sessions are interactive and require video and audio connections. You will be asked to connect either via phone or via computer audio.

You will receive a welcome email outlining your program information approximately two weeks before the first Live Learning Session of your online program.

A minimum of one week before the first live learning session

The system requirements for Zoom are available here.

Join a Zoom Test Meeting to ensure your connection works. Here are some FAQs on getting started with Zoom.

How to Join a Zoom Meeting. Here are some links explaining how to test your video and test your audio.

How to get into Canvas from the invite email:

Please note Canvas is compatible with the following browsers: Chrome, Firefox, Edge, or Safari*

  • Click on the “Get Started” button in the email.
  • Create a new password
  • Click the box to accept the Acceptable Use Policy
  • Click "Register"

*If your default browser is not listed above right click on the “Get Started” button, select “copy hyperlink”, and then paste the hyperlink into a compatible browser. You may want to update your default browser, if possible.

How to submit an assignment: https://community.canvaslms.com/t5/Student-Guide/How-do-I-upload-a-file-as-an-assignment-submission-in-Canvas/ta-p/274

Is there a full user guide?
Canvas does have a student guide, however, if you are experiencing issues the user guide does not address, please content your program coordinator.

Online programs come with digital materials. Depending on the program, you may receive Kindle eBooks. Other digital resources will be housed in Canvas for you to download and/or view. Materials can be viewed through most current browsers and no additional or special equipment will be needed. If there are exceptions to this, they will be communicated for the specific program.

If you receive an eBook for this program, you will receive a redemption link to redeem your eBook through Kindle.

Note: You will need an Amazon account to redeem your eBook, but do not need a Kindle device. You will need to be logged into your Amazon account when you click the link to redeem your eBook code.

You can enjoy eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Learn more at https://www.amazon.com/kindle-dbs/fd/kcp

If you do not have a Kindle device, you can access your eBook after redeeming at read.amazon.com

If you need help redeeming your eBook, please visit Kindle Support at https://www.amazon.com/help/kindle/prepaidbooks/accept for information about Kindle prepaid eBooks.

At this time, we are currently unable to purchase eBooks for participants outside the United States.

Yes, attendance in the Live Learning Sessions is required. If you need to miss a Live Learning Session, please contact your program coordinator to make arrangements in your absence.

CPED uses a different instance of Canvas on a different domain than the rest of the UW, so while it’s the same underlying platform, the systems, and records are separated. You will need to create a separate login for your CPED programs and access CPED programs through our designated portal.

Links to each session will be found in Canvas. Please contact your program coordinator if you have questions on where to find any links or materials you are missing.

You will have access to the online program materials for six months

You can reach out to your program coordinator if you have already received your welcome email. If you haven't yet received a welcome email, or are not sure who your program coordinator is, please reach out to our Customer Service Team at [email protected].

Lodging/ Parking

Expand All

The Fluno Center »
601 University Avenue
Madison, WI 53715

The Fluno Center is a premier, full-service, award-winning facility located in the heart of Madison. Make a reservation online or call 608-441-7117. Additional accommodations for the Madison area are available at visitmadison.com.

Underground parking is located at the Fluno Center in Lot 83. Enter from Frances St. between E. Johnson St. and University Ave. This University of Wisconsin-managed garage is available to the public for $15.00 per day. Parking fees are not included in the price of program enrollment.

If you have any questions about parking, please contact the Fluno Center at 877-77-FLUNO or direct 608-441-7117.